Refund policy
We have a 25-day return policy, which means you have 25 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@axopros.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@axopros.com.
Special Orders: Any item designated as “Special Order” cannot be cancelled once it has been placed on order, and cannot be returned regardless of the circumstances.
Warranty: Axopros LLC does not offer any warranty on the products it sells. All items are covered by the manufacturer’s warranty only. Credit for defective merchandise will only be issued once the product is inspected and the claim approved by the manufacturer. Unless the manufacturer agrees to cover it, all return shipping for warranty items is the responsibility of the customer.
Returns: Axopros LLC will not accept any returns after 30 days. Special order items cannot be returned under any circumstances. Returned items must be in new, unused, re-sellable condition, with all pieces included. All returns are subject to approval by Axopros LLC. All return shipping is the responsibility of the client - all return shipments must be insured, and any loss/damage claims must be filed by the client. Axopros LLC will not accept returns on: coilovers, electronics, engine internals, turbochargers, superchargers, and turbocharger kits. When approved for inspection, a return will be issued a Return Merchandise Authorization (RMA) number which must be clearly noted on the shipping waybill and packaging. Any incoming shipments without an RMA number will be refused. Items that are approved for return and sent back within 10 days of delivery will not be charged a restocking fee. After 10 days, accepted returns are subject to a fee consisting of 10% of the item cost. A $50 repackaging fee will be applied to any returns without acceptable packaging.
Refused Shipments: If a shipment is refused and is returned to Axopros LLC by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.
Damage Claims/Shipment Shortages: All damage claims must be reported within 24 hours of receipt of the shipment. Axopros LLC will provide all necessary documentation, but the client must initiate all claims. The recipient must keep all packing materials so the carrier can investigate them. Axopros LLC accepts zero responsibility for Dealer and/or their customers who misplace or discard the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact Axopros LLC immediately with pictures of the damaged item(s) and packaging to proceed with the claim. If damages or shortages are from an LTL shipment, sign the Bill Of Lading as such.
Off-Road Use Only Products and Emissions Regulation: Unless explicitly stated otherwise, all products sold by Axopros LLC, are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off- road use, may be in violation of local, state, and Federal laws. Axopros LLC does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. Axopros LLC tries to make this information available whenever possible, but when in doubt, clients should review the legality of products prior to purchase.
Pricing: Prices are always subject to change without notice, and pricing errors are not the responsibility of Axopros LLC. If a pricing error occurs, we will either refund the order in full, or give the client the option to pay the difference.